Sparrow Annual Report Of 2017

Team Medicine

As mid-Michigan’s premier healthcare system, Sparrow’s strength lies in our investments in state-of-the art facilities, the purposeful expansion and improvement of our services and specialties, and our relentless commitment to the highest standards of team medicine.

Sparrow Physician

Sparrow Physician

Sparrow Physicians

The expertise and excellence of Sparrow Physicians is exemplified by our 2017 Physician leadership team, including: Karen Kent VanGorder, M.D., Chief Medical and Quality Officer; John Kepros, M.D., Chief of Staff, Sparrow Hospital; Candace Metcalf, D.O., Chief of Staff-Elect; and, James Olson, M.D., Immediate Past Chief of Staff. The quality of our Medical Staff is marked by Physicians such as Carlos Fernandez, D.O., Interventional Cardiologist for Sparrow Thoracic and Cardiovascular Institute (TCI), who is pictured with (from left) Drs. Kepros, Kent VanGorder and Metcalf. Our 2017 Physician of the Year Brian McCardel, M.D., is Sparrow’s longtime Chief of Orthopedic Surgery and the founder of Great Lakes Health Connect, a health information exchange helping to transform Patient care in the mid-Michigan region.

They are joined by more than 950 primary care and specialty care Physicians across Sparrow Health System. Every day, their professional and personal contributions demonstrate our commitment to the latest advances in Patient-centered, evidence-based best practices to achieve national benchmark-level outcomes on a consistent and sustainable basis.

The Medical Staff Services Department again this year produced the Physician’s Leadership Academy, sponsored by Sparrow and presented by faculty of the American Association of Physician Leaders (AAPL), formerly the American College of Physician Executives. This year, 24 Physicians participated in the program, bringing the total to 74 who have taken part in this highly rated learning opportunity.

To date, 308 Sparrow Physicians have participated in the Patient Centered Communication Program developed cooperatively with the Mayo Care Clinic Network to improve Patient Experience and ensure the very best in communication skills with our Patients.

This commitment to excellence is further evident in the numerous individual awards and accolades our Physicians earn each year for their achievements.

As a group, their leadership and expertise continue to earn Sparrow’s service lines national recognitions of excellence from such organizations as the Joint Commission and American Heart Association.

Our Physicians are also a guiding force in Affirmant Health Partners, a new statewide Clinically Integrated Network (CIN) of providers and health systems dedicated to delivering better healthcare at a lower cost while providing population health management across the state. This Physician-led, data-driven approach to sharing best practices will help member organizations reduce variations in care, lower total healthcare costs, and improve the health of all the Patients and communities we serve.

Sparrow Physician

Sparrow Care Network

Sparrow Care Network (SCN) is a Clinically Integrated Network of 660 Physicians across seven counties whose primary objective is to improve the health of mid-Michigan residents. SCN Physicians communicate closely with one another to coordinate care and work to provide the highest quality, most cost-effective services possible.

  • A Physician-led Board of Managers and four Physician-led Advisory Committees
  • 98,000 people whose healthcare is under management through our contracts with Blue Cross Blue Shield of Michigan, PHP, and an Accountable Care Organization.
  • A Quality Program consisting of 60 metrics spanning 40 specialties with the goal of demonstrating improvements in the quality and efficiency of care.
  • Physician Performance Dashboards to collate Quality Program metrics, allowing Physicians to focus further on improving care.
  • 180 SCN Primary Care Physicians designated as Patient-Centered Medical Homes or pursuing designation.
  • A partnership with five other health systems (Henry Ford, Lakeland, Bronson, Covenant and Mid-Michigan) to create Affirmant Health Partners, an organization of clinically integrated networks dedicated to improve the quality and cost-effectiveness of healthcare across Michigan.
  • Educational opportunities to Physicians through evening programs and through COMET, SCN’s continuing online medical education tool.

SCN has chosen to pursue the following priorities in 2018:

  • Engage more Physicians in the work of transforming care »» Improve Patient access to affordable care »» Improve communication among all providers in the healthcare system
  • Improve the value, quality and cost-effectiveness of care provided by SCN Physicians

Sparrow Medical Group

Population Health

In 2016, Sparrow Health System, Physicians Health Plan, and Sparrow Care Network began collaborating to improve the health of our entire region. Through Sparrow’s Population Health initiative, time and resources are being invested to improve the quality and affordability of the care we deliver, and the experience we provide to our Patients.

Initial work began in May 2016 with the creation of a Congestive Heart Failure Care Collaborative Workgroup (CCW). Using Mayo Clinic Best Practice Guidelines as the initial framework, the Sparrow-specific Congestive Heart Failure Best Practice was finalized in May 2017 and was featured in Epic’s Clinical Program Honor Roll, which highlights areas where electronic medical records (EMR) are used to advance quality initiatives.

Building off this success, Sparrow has initiated CCWs for chronic obstructive pulmonary disease (COPD), diabetes, and cardiac care. Care transformation through CCWs will continue to be a priority for our Population Health initiative in 2018. Other 2018 priorities will focus on improving care transitions through post-acute provider relationships and developing the capabilities necessary to address the needs of our complex Patient population.

 Sparrow Medical Group Holt Sparrow Medical Group Holt

Sparrow Medical Group

With primary and specialty care practices throughout the mid-Michigan region, Sparrow Medical Group has grown into a strong network of providers, with 62 Physicians and APPs added in the last year alone. The SMG team approach focuses on the partnership between a Patient and their doctor. In the past year SMG has added 9,615 new primary care Patients.

Among the many accomplishments of SMG practices in 2017 was the selection of SMG St. Johns as Critical Access Hospital-based practice to participate in Comprehensive Primary Care Plus, a national advanced primary care medical home model involving 2,850 practices in 12 states. Twenty-four Sparrow-owned primary care practices also earned distinction in 2017 as a Patient-Centered Medical Home from Blue Cross Blue Shield of Michigan.


Physicians Health Plan

Sparrow’s Physicians Health Plan provides awardwinning, not-for-profit healthcare coverage to more than 70,000 members across Michigan.

PHP received a score of 4.5 out of 5.0 for prevention and was rated 4.0 out of 5.0 overall by the National Committee for Quality Assurance (NCQA) in its Commercial Health Insurance Plan Ratings 2017-2018. PHP was the only health plan in Michigan to receive a 4.5 rating for prevention.

Recognized as one of Michigan’s best health plans for customer service, PHP continues to grow its products, services, and reach across the state. In the past year PHP increased its individual enrollment by 36 percent for On-Exchange members and 48 percent for Off- Exchange members. PHP’s individual market share has grown in the last four years to an estimated 40 percent of the mid-Michigan individual market.

As part of its mission, PHP is also taking an active leadership role in Affirmant Health Partners.

 Sparrow Health Center LansingSparrow Health Center Lansing

Sparrow Health Center Lansing

Now in its second full year of operation, Sparrow Health Center Lansing has lived up to its promise to expand access to primary care and senior health services in Lansing Township, with three Sparrow Medical Group practices residing at the center. Most recently, Sparrow opened a new Endoscopy Center of Excellence within the 72,000 square-foot facility, joining a full array of comprehensive care services including Laboratory, Diagnostic Imaging, Drive-Thru Pharmacy, and more.

 Sparrow FastCareSparrow FastCare

Sparrow FastCare/Urgent Care

FastCare offers prompt walk-in treatment for common, non-life-threatening conditions in a more affordable setting than a hospital emergency room or urgent care clinic. This unique model has been so successful that we have expanded locations in the past two years to include both DeWitt and Okemos Meijer stores, in addition to our Frandor area office.

With convenient locations in Lansing (across from Sparrow Hospital), East Lansing, Grand Ledge, and Mason, Sparrow Urgent Care is the best option for small emergencies not serious enough to go to the ER.

Sparrow Clinton Hospital

Sparrow Ionia Hospital


Award-Winning Services and Specialties:

Sparrow Herbert-Herman Cancer Center

The Sparrow Herbert-Herman Cancer Center is a new milestone in cancer care close to home. Our multidisciplinary team approach provides individualized, comprehensive treatment plans, allowing Patients to see all their team specialists at one location in one visit. The Sparrow Herbert-Herman Cancer Center is a $64 million, 132,000-square-foot facility that includes onsite retailers who provide customized services for cancer Patients, such as specialty hair and clothing products for those undergoing chemotherapy and mastectomies.

Innovation is everywhere, from state-of-the-art technology to new approaches to cancer treatment that help our Patients achieve the highest quality of life and best health outcomes possible. For example, Ice Cap is an innovative procedure in which chemotherapy Patients wear a special ice-filled cap that might help them keep some of their hair.

 Sparrow FastCare

Sparrow Thoracic and Cardiovascular Institute

The new Sparrow Plaza is now home to Sparrow Thoracic and Cardiovascular Institute (TCI). Sparrow TCI offers Patients a full range of services in one convenient location. This includes the Sparrow TCI Heart Station, which provides accredited non-invasive cardiovascular testing in nuclear cardiology, echocardiology, and vascular ultrasound testing. Additional services at the Sparrow TCI Lansing location include office visits, stress testing, EECP (Enhanced External Counter Pulsation), holter monitors, event monitors, vein ablation, sclerotherapy, and pacemaker/ICD/implanted loop monitor evaluations by highly trained providers who come together with groundbreaking research to provide the region’s best heart and vascular care.

In 2017, Sparrow Hospital became the first mid- Michigan hospital to use the mitral clip, an innovative, less invasive procedure for one of the most common heart valve problems. This procedure is performed by highly skilled TCI interventional cardiologists in collaboration with Sparrow cardiovascular and thoracic surgeons.

Heart and Vascular Center

Sparrow Heart and Vascular Center

In 2017, the Sparrow Heart and Vascular Center earned the STEMI Silver Level Recognition Award by the American Heart Association/American Stroke Association, related to its treatment of Patients experiencing ST elevation myocardial infarction (STEMI). The center also receive the ACTION Registry Silver Performance Achievement Award from the National Cardiovascular Data Registry. Recent innovations include a complete rebuild of one of its labs with a state-of-the-art mapping system.

Sparrow Orthopedic Services

Sparrow Orthopedic Services

The region’s top orthopedic surgeons and specialists offer every aspect of diagnosis, care, and treatment for Patients with disorders of the musculoskeletal system. Sparrow also offers mid-Michigan's only comprehensive "Total Joint Camp" program for total knee and hip replacement patients, providing individualized, integrated care from a skilled clinical team.

Sparrow is the only hospital in mid-Michigan certified as a Center of Excellence by the Joint Commission for the highest national standards in hip and knee replacements. Sparrow is also a Blue Distinction Center+ for Knee and Hip Replacement—further demonstrating Sparrow’s proven track record for delivering better results.

Sparrow Orthopedic Services

Sparrow Comprehensive Stroke Center

Sparrow confirmed its elite status in 2017 with a special recertification from The Joint Commission for the fifth consecutive year as a Comprehensive Stroke Center meeting rigorous standards for the care and treatment of stroke. The center is a member of the National Stroke Association and American Heart and Stroke Association. As part of our mission to transform the care of stroke Patients, Sparrow was a key member of the research team for the Michigan Stroke Transition Trial with Michigan State University.

As the Mid-Michigan region’s first and only comprehensive stroke treatment unit, our multidisciplinary team is dedicated to providing the comprehensive diagnostic and therapeutic care necessary to achieve get the best and fastest care possible for stroke victims. This year the unit accomplished a successful transition to have emergency services deliver stroke Patients directly to the cat scan machine, dramatically reducing the critical time for treatment and care.

Stroke Center Nurses are working with the Michigan Department of Health and Human Services to change stroke care throughout the state. Our staff works with local community and EMS agencies to educate the public on the warning signs of stroke, and participates in a special task team to develop consistent EMS hand-off and feedback focused on the importance of FAST stroke care. We also facilitate the only stroke support group in mid-Michigan.

Level 1 Trauma Center

Level 1 Trauma Center

Sparrow is the region’s only Level 1 Trauma Center, and in April received a full three-year reverification from the American College of Surgeons. This achievement recognizes the trauma center's dedication to providing optimal care for injured Patients.

Trauma Services has also expanded its hugely successful pet therapy program to six dogs and handlers. Sparrow Physicians have contributed important national research demonstrating the positive effects of such programs on Patient satisfaction, with plans to complete additional research in 2018.

Mother Baby Center

Sparrow’s Mother Baby Center began 2017 after setting a record of 4,420 births in the previous year – a testament to Sparrow’s enduring reputation as the premier birthing hospital in the region.

As mid-Michigan’s only Baby Friendly® Hospital, Sparrow is a quality leader in innovative birthing practices in mother-infant bonding and breastfeeding. The center is proud to surpass most hospitals nationwide in quality measures such as ensuring elective deliveries are done for a medical reason, and reducing healthcare-associated bloodstream infections in newborns.

In 2017, the Regional Neonatal Intensive Care Unit nursing team won the Modern Healthcare Nursing Team Bronze Award for its Small Baby Protocol project that has reduced intraventricular hemorrhage in preterm infants by more than 15 percent in the past three years.

Recent innovations include the use of the Certa Scan electronic footprint storage, family-centered rounding for pediatric and pediatric intensive care Patients, and the opening of the RNICU Mighty Mini Room, a quiet and dark environment for the comfort and care of our smallest and most premature infants.

Medical/Surgical Departments

Sparrow’s award-winning surgical units include Medical Specialties (for hematology, hemodialysis, central auditory processing disorder, geriatrics, and chronic medical diagnoses); Medical Oncology; Ortho/Neuro Care; Orthopedics Care; Surgical Specialties (for vascular, thoracic, GI/GU and ENT surgeries); and the Women’s Pavilion (for gynecological medical/surgical Patients).

Sparrow’s surgical teams constantly strive to develop and implement new best practices that improve Patient outcomes. Our many advances in 2017 include a new Gynecological Enhanced Recovery Program in the Women’s Pavilion, with preliminary data already showing a decrease in overall length of stay and opioid narcotic usage.

Bariatric and Weight Management Services

Bariatric and Weight Management Services
Sparrow continues to earn distinction as a Bariatric Surgery Center of Excellence by the American Society for Metabolic and Bariatric Surgery (ASMBS) and as a Blue Cross Center of Excellence. In September 2017, “all things bariatric” became housed in one location for the first time, offering the most Patient-centered approach this service line has ever seen. That means…

In June 2017, the bariatric team launched the first-ever Sparrow online seminar affording Patients the opportunity for education and enrollment in the program from the comfort of home.

Sparrow Bariatrics continues to have some of the lowest rates in the state for Patients returning to the Emergency Department after surgery and is participating in a study with the University of Michigan to further promote this ongoing trend/goal. Sparrow Bariatrics also continues to partner with MSU in studying changes in the intestinal mucosa of obese patients. Other projects with the Michigan Bariatric Society Collaborative (MBSC) and American Society of Metabolic and Bariatric Surgery (ASMBS) include lifetime Patient follow-up with quality and performance improvement projects focused on Patient care excellence.

Children’s Center

Children’s Center

A major renovation in 2017 refreshed the entire 30-bed Pediatrics Unit with kid-friendly furniture, new artwork, and colors appealing to toddlers and teens. The pediatric playroom was refurbished with new toys and a design that helps children stay active and engaged while in the hospital.

The Children’s Center is home to such innovations as the TheraSuit, a special exercise device that helps to strengthen and support muscles and improve balance in young Patients with cerebral palsy.

Sports Medicine

The Sparrow Sports Medicine Practice is a partnership between Sparrow and MSU Sports Medicine focused on the prevention and treatment of sports-related injuries.

Our specialized team has taken a proactive role in addressing crucial issues such as concussion injuries among young athletes. The practice is the only one in the mid-Michigan region to provide specialized sports concussion care and acute injury treatment.

Sparrow Pharmacy Services

Sparrow Pharmacists are committed to excellence as a vital component in our healthcare system. Board certification thru the Board of Pharmacy Specialists is recognized as the gold standard for determining which pharmacists are qualified to contribute at advanced practice levels. This year we are proud to congratulate members of our team who earned board certification in 2017 as Pharmacotherapy Specialist and Pediatric Pharmacy Specialist. In addition, Sparrow Pharmacist Margaret Malovrh, PharmD, BCPS, was appointed to the Michigan Pharmacist Association Executive Board.

Mayo Clinic Care Network


Mayo Clinic Care Network

As Michigan’s first member of the Mayo Clinic Care Network, Sparrow celebrated its fifth anniversary working together with Mayo experts to transform Patient care for the people of mid-Michigan. Our unique relationship offers Sparrow Patients all the benefits of Mayo’s vast storehouse of knowledge and expertise close to home.

Sparrow Physicians work directly with Mayo Clinic specialists when needed, with access to the latest Mayo Clinic research and clinical trials. Virtually every day our teams video conference with Mayo Physicians on our most difficult cases and can get second opinions electronically from Mayo Clinic specialists at no additional cost to the Patient. When necessary, our teams can facilitate Patient care for those who must travel to Mayo Clinic for surgery and return to Michigan for follow-up care.

Mayo experts regularly visit Sparrow to bring in-depth educational seminars on cutting-edge medical topics of interest for Caregivers and the public alike.


MSU Human Health Colleges

As a teaching hospital, Sparrow’s affiliation with Michigan State University’s three human health colleges represents the best of forward-thinking academic medical centers. Together, we proactively address community health needs while involving Residents directly in community-based initiatives. Sparrow Hospital and its Resident Physicians lead multidisciplinary teams that are nationally recognized for quality work projects that reduce health disparities.


Mary Free Bed at Sparrow

The 45,000 square-foot adult rehabilitation unit spans the entire sixth floor of Sparrow Hospital, offering 40 private rooms that feature overhead lift systems, two state-of-the-art therapy gyms, a beautiful practice apartment and multiple social areas. The unit is one of the few places in Michigan using SafeGait technology that allows Patients to safely learn to walk again after suffering a stroke or fall.

In 2017, Mary Free Bed at Sparrow successfully achieved its three-year accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF).


Affirmant Health Partners

Affirmant Health Partners is a statewide, clinically integrated network of six Michigan health systems, working in collaboration for population health management and providing better healthcare at lower cost. Sparrow has been instrumental in the formation and direction of Affirmant since its inception in 2016.

Affirmant is dedicated to a Physician-led, data-driven approach to sharing best practices that will help member organizations reduce variations in care, lower total healthcare costs, and improve the health of Patients and communities served by the network.


Sparrow Clinical Research Institute (SCRI)

SCRI has conducted more than 350 clinical research trials with over 4,400 subjects in cardiology, electrophysiology, cardiovascular surgery, and other medical specialties. SCRI has earned Sparrow a national reputation in cutting-edge medical research and technology, allowing us to offer the mid-Michigan region direct access to the latest, most advanced medical care possible.

Sparrow Carson HospitalSparrow Carson Hospital

Sparrow Subsidiaries

Sparrow Carson Hospital

Sparrow Carson’s award-winning emergency department sees more than 10,000 Patients a year, with incredibly low wait times and an unequaled commitment to Patient safety and exceptional Patient care.

Sparrow Carson’s commitment to community health is evident in the recent addition of a women’s health clinic that has helped the hospital to expand its reach in women’s healthcare by improving obstetrical and gynecological services in the region. As part of an effort to help nursing staff reach their greatest potential, Sparrow Carson recently partnered with Davenport University to offer cutting-edge degree programs to Caregivers.

Sparrow Carson was among three Sparrow hospitals to receive a 2017 MPRO Governor’s Award of Excellence for outstanding quality and Patient safety. Sparrow Carson was also recently recognized by the Immunization Action Coalition for exceptional efforts to protect infants from perinatal Hepatitis B transmission.

Sparrow Clinton HospitalSparrow Clinton Hospital

Sparrow Clinton Hospital

Sparrow Clinton is an award-winning hospital that is annually recognized at the state and national level for outstanding care, such as being one of only 13 Michigan hospitals to earn the 2017 Patient Safety Excellence Award from Healthgrades, a leading online resource for health information. Sparrow Clinton was also among three Sparrow hospitals to receive the 2017 Governor’s Award of Excellence for outstanding quality and Patient safety.

Sparrow Clinton Hospital was designated a Level 4 Trauma Center by the State of Michigan in September 2017. Recent innovations at the hospital include upgraded bone density scanning for Patients at risk for fracture.

In April, Sparrow Clinton Nurses achieved national Pathway to Excellence recognition for quality initiatives to create a positive work environment where Nurses flourish. The Sparrow Clinton Hospital Pharmacy is nationally recognized by The Joint Commission for meeting rigorous quality standards.

Sparrow Ionia HospitalSparrow Ionia Hospital

Sparrow Ionia Hospital

Sparrow Ionia was among three Sparrow hospitals to receive the MPRO 2017 Governor’s Award of Excellence for outstanding quality and Patient safety. In partnership with local Sparrow Medical Group practices, Sparrow Ionia decreased readmissions to 4.6 percent for 2017. In addition, Sparrow Ionia Surgery Department maintained a Patient satisfaction score of 78.2 percent in overall quality of care for the year. Sparrow Ionia Orthopedics is now the Ionia-area’s leader in knee and hip replacements.

In its ongoing effort to provide the community with the best Patient care services, Sparrow Ionia has applied for State Trauma Designation.

Sparrow Specialty Hospital Sparrow Specialty Hospital

Sparrow Specialty Hospital

Sparrow Specialty is a 30-bed all-private-room facility for long term acute care. Located on the 8th floor of the Sparrow Tower, the unit offers specialty services and ancillary support in Neurology, Orthopedics, Cardiology, and more.

Hayes Green Beach Memorial Hospital

Hayes Green Beach Memorial Hospital

When HGB and Sparrow formalized their affiliation in fall 2016, they embarked on a collaborative regional approach to community health improvement and Patient experience. That approach is nowhere more evident than in HGB’s destination health park, AL!VE. Its integrated array of health and well-being services includes programming and activities that promote health and vitality for both Patients and community members of all ages.

Eaton Regional Orthopedics is another recent example of how the two healthcare organizations are deploying their shared investments to grow services and provide greater value to communities in greater Eaton County. The practice recently moved into a new space designed specifically for orthopedic care and improved Patient experiences.


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